Effective Date: 2025

The Countryside Counsellor is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website www.countrysidecounsellor.co.uk and use our counselling services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address.

• Health Information: Information you provide during sessions or in intake forms related to your mental health and treatment.

• Payment Information: If you pay for services through our website, your payment information is processed securely via third-party providers.

• Technical Data: IP address, browser type, pages visited, and other analytics information (via cookies or analytics tools).

2. How We Use Your Information

We use your information to:

• Provide counselling and therapy services.

• Communicate with you about appointments and services.

• Respond to inquiries or requests.

• Maintain clinical records as required by law or professional regulations.

• Improve our website and services.

3. Sharing Your Information

We do not sell your personal information. We may share it only:

• With licensed professionals who work with us under confidentiality agreements.

• With third-party service providers (e.g., scheduling, email, or payment tools) who process data on our behalf.

• If required by law or to comply with legal obligations, such as reporting risks of harm or abuse.

• With your explicit consent (e.g., when referring you to another provider).

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including secure recordkeeping, encrypted communication, and limited access to sensitive data.

5. Your Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you.

• Request corrections or deletion of your data.

• Withdraw consent for certain types of data processing.

• File a complaint with a data protection authority.

Please contact us if you wish to exercise any of these rights.

6. Cookies and Analytics

We may use cookies and analytics tools (e.g., Google Analytics) to understand how users interact with our website. You can adjust your browser settings to refuse cookies.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

The Countryside Counsellor
Email: laylasiggers@gmail.com
Phone: 07721 947802